Shipping policy
Shipping Policy
Shipping Information
At Luna & Claire, we believe luxury should arrive without the wait.
We proudly offer fast, secure, tracked shipping across Europe so your order reaches you quickly and safely.
Processing Time
All orders are processed within 24–48 hours (Monday to Friday, excluding public holidays).
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking details.
Estimated Delivery Times
Netherlands, Belgium, Germany
2–5 business days
France, Spain, Italy, Austria
3–6 business days
Rest of Europe
4–8 business days
Please note that delivery times are estimated and may occasionally vary during peak periods.
Shipping Costs
✨ Free shipping on all European orders
No hidden fees. No extra charges.
Order Tracking
Every order includes fully tracked shipping.
Once your package has shipped, you will receive a tracking number via email to monitor your delivery in real time.
Our shipping partners include:
- DHL
- DPD
- UPS
- GLS
- FedEx
- PostNL
- Trusted local delivery partners
Delivery Delays
While we strive for fast delivery, occasional delays may occur due to:
- High order volumes
- Public holidays
- Carrier disruptions
- Incorrect shipping details
If your order is delayed, our support team is happy to help.
Incorrect Shipping Address
Please double-check your address before completing your order.
Luna & Claire cannot be responsible for delays or lost parcels caused by incorrect or incomplete shipping information.
Lost or Damaged Orders
If your package arrives damaged or appears lost in transit, please contact us within 7 days and we will work to resolve the issue as quickly as possible.
Customs & Duties
For EU orders, no additional customs fees apply.
For orders outside the EU, import duties or taxes may be charged by your local customs authority.
Contact
Need help with your order?
Our support team is here for you.